software
- software index
- laboratory automation scheduling
- Overlord3
- scheduler type
- which scheduler ?
- round robin scheduling
- software accessories
- Overlord Driver List, app notes & videos
- Overlord Driver List - new additions
- Overlord3 Remoting
- Overlord3 SocketSet
- Assay Manager for Overlord3
- software development kit (SDK)
- 21CFR (Part 11) add in
hardware
- hardware index
- plate transport
- laboratory robots
- automate.it scara robot
- automate.it FIFO stacker
- factory robots
- Mitsubishi robots
- plate handling
- stackers
- liquid handling
- liquid handling general
- automate.it pipettors
- tube handling
- tube handling index
- automate.it storstar
- barcoding
- barcode readers, printers & labels
- sample environment & treatment
- incubators and shakers
- enclosures & robot safety
- automation enclosures & cabinets
- automate.it connect and connect+
- safety
- storage systems
- Matrical tube/plate storage
applications
downloads
education
- opportunities
- Staubli - robot teaching package
- Mitsubishi - robot education discount offer
- Overlord3 teaching package
support
- UK support
- paa support index
- support web page @ paa.helpserve.com
- faq - frequently asked questions
- contact paa
- non UK support
- contact paa distributors
- languages
buy online
- paa shop
about paa

paa support index

the new support system

links

paa have moved to a web based technical support system. Traditionally you, the customer, would phone or email the person you know and usually they would be able to give you support.

we now have a new website paa.helpserve.com that you can ensure that you can reach your favourite support engineer wherever they are in the world or another engineer to cover vacations. In addition, paa senior management are notified automatically of unanswered queries and queries that are taking a long time to resolve, so that additional resources can be deployed to solve YOUR problem.

How to use helpserve for the first time
Using helpserve after you have received your approval email

Other support information is listed below.

index of support information

information type & location
support website helpserve
application note downloads, information about instruments and techniques
Documentation, Manuals & Training have moved to helpserve (introduction to helpserve)
Frequently asked questions FAQ
external information to paa web site
past & future exhibitions & events
Knowledge Base has moved to helpserve (introduction to helpserve)
news about paa in the Laboratory Automation industry
OVERLORD Drivers list (view)
OVERLORD drivers list & notes downloads have moved to helpserve (introduction to helpserve)
presentations, publications & posters
serial ports & cables
software downloads have moved to helpserve (introduction to helpserve)
technical notes have moved to helpserve (introduction to helpserve)
VB Scripts have moved to helpserve (introduction to helpserve)
which scheduler
world distribution

other resources

resource	click the link to find the information
LRIG (USA) & ELRIG (Europe) targeted e-mail based discussion group	main page subscription page
instrument manufacturers web pages	bibliography
list of Visual Basic Script commands	VB Script commands

disclaimer

Information on this web page is given in good faith. It is a list of solutions that have worked for us. Try any of them at your risk. paa can take NO responsibility for any of the solutions in someone else's hands. If you are in any doubt at all, you should contact the manufacturer of the product first. Please pay special attention to any hazards mentioned.

laboratory automation - process acoustics - IT compliance (21CFR Part 11)

All manufacturers' trademarks are gratefully acknowledged.
paa, Overlord and automate.it are the trademark of Process Analysis & Automation Ltd.
Every effort is made to ensure the information on this website is accurate, paa cannot be held responsible for any errors.
paa and our partners reserve the right to update and change product information at any time without notice.